The ITIL framework is widely accepted across industries as it does not restrict itself to any specific business model. ITIL can be defined as a series of processes that contribute highly towards improving and refining an IT service lifecycle. It enables people, processes, and organizations to quickly cope up with the IT transitions efficiently and never lose on productivity.

Vinsys' authorized ITIL information technology service management course provides a holistic approach to facilitating the co-creation of value with customers and other stakeholders in the form of products and services. In addition, it focuses on the guiding principles of ITIL 4, four dimensions of Service Management, and critical concepts from Lean/Agile/DevOps while explaining their relevance for delivering business value.